Return and Refund Policy – Herbicon Natural Skincare

At Herbicon Natural Skincare, we are committed to providing high-quality herbal skincare products, including herbal sheet masks. Due to the hygienic and personal care nature of skincare products, we have a limited return and refund policy. Please read the following terms carefully.

1. Return Eligibility

Returns are accepted only under the following conditions:

• The product received is damaged or defective.
• You received the wrong product.
• The product is expired at the time of delivery.

To be eligible for a return:

• The return request must be made within 3 days of receiving the order.
• The product must be unused, unopened, and in its original packaging.
• Customers must provide clear photos or videos of the product and packaging as proof of the issue.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used skincare products
• Products with broken or tampered seals
• Items returned without original packaging
• Requests made after the return request period

3. Return Request Process

If you receive a damaged, defective, or incorrect item, please follow these steps:

1. Email our support team within 3 days of delivery.
2. Include the following details:

• Order number
• Product name
• Description of the issue
• Clear photos or videos of the product and package

Once your request is reviewed and approved, we will provide instructions for the return process.

Customer Support Email:

techiconbrandstore@gmail.com

4. Refund Process

After the returned product is received and inspected:

• If the return is approved, the refund will be processed within 5–7 business days.
• Refunds will be issued to the original payment method used during purchase.
• It may take additional time for the refund to appear depending on your bank or payment provider.

5. Replacement Policy

In some cases, Herbicon Natural Skincare may offer a replacement instead of a refund, such as:

• When a product arrives damaged
• When the wrong item was delivered

Replacement items will be shipped at no additional cost after verification.

6. Late or Missing Refunds

If you have not received your refund after the processing period:

• First check your bank account again.
• Then contact your bank or payment provider as processing times may vary.
• If the issue still persists, please contact our support team.

7. Contact Support

For any return or refund related questions, please contact us:

Customer Support Email:

techiconbrandstore@gmail.com

Our team will review your request and assist you as quickly as possible.